Store location：Unit 167,3255 Hwy 7, Markham (First Markham Place)
Monday - Sunday : 11 a.m. - 7:30 p.m.

Order & Shipping Policy

Shipping Policy

In-Store Pickup (Markham, ON)

  • Customers may select in-store pickup at our Markham location during business hours.

  • Hours: Mon–Fri, 11:00 a.m.–7:00 p.m.

  • Ready time: Orders are usually ready within 1–3 business days. We’ll email you when your order is ready for pickup.

Local Delivery (GTA)

  • GTA Zone 1: Toronto, North York, Markham, Richmond Hill, Vaughan — $7.00; Free delivery over $79.00 (before tax).

  • GTA Zone 2: Aurora, Newmarket, Mississauga, Oakville, Etobicoke — $8.00; Free delivery over $89.00 (before tax).

  • Delivery window: Orders are usually delivered within 2–4 business days.

  • Address issues / re-delivery: If an address is incomplete/incorrect or delivery is refused, re-delivery or address-correction fees may apply and are the customer’s responsibility.

Shipping (Canada & USA)

  • We currently ship across Canada and the United States.

  • Ontario & other Canadian provinces: $15.00; Free shipping over $140.00 (before tax).

  • United States: $18.00; Free shipping over $150.00 (before tax).

  • Oversized items: Shipping costs may increase for oversized items. Any additional charges will appear at checkout or be confirmed with you before shipping.

  • Remote areas surcharge: Carriers may classify certain postal codes as remote. A surcharge may apply; we will contact you for confirmation before shipping.

  • PO Boxes (USA): Some carriers do not deliver to PO Boxes. If applicable, please provide a physical street address.

Processing & Transit Times

  • Processing time: Orders are typically processed within 2–3 business days. Processing may take longer during holidays or promotional periods.

  • Transit time: Delivery times vary by carrier and destination. MeltiPop is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Lost or Damaged Packages

  • Once a package has been handed to the carrier, risk of loss passes to the customer.

  • If your order arrives damaged or is marked as delivered but not received, please file a claim with the carrier and contact us—we’ll assist where possible.

  • Signature on delivery: High-value orders may require a signature upon delivery.

Pre-orders & Backorders

  • Pre-order/backorder items may ship separately from in-stock items, or ship together based on the latest estimated arrival—whichever you select at checkout or confirm with us.

Currency

  • All prices are listed in Canadian dollars (CAD) unless otherwise noted.

  • Free shipping/delivery thresholds are calculated on the merchandise subtotal before tax..

Order Policy

Final Sale

  • All sales are final. We do not accept returns, exchanges, or refunds, except as described below.

Defective or Incorrect Items

  • If an item has a manufacturing defect or we shipped the wrong product, contact us within 3 days of delivery with your order number and photos. We’ll offer a replacement, store credit, or a refund for the affected item.

Notification Period

  • Any issues must be reported within 3 days of receiving your order. After this period, we cannot accommodate requests for refunds, exchanges, or replacements.

Fragile/Sealed Items (e.g., Blind Boxes)

  • Blind boxes or sealed items that have been opened/unsealed are not eligible for return or exchange, unless there is a manufacturing defect.

Stock Availability

  • All products are subject to availability. If an item is out of stock, we will notify you and provide options (substitution, store credit, or cancellation of that item).

Order Accuracy

  • Please review your cart and shipping address carefully before checkout. Orders cannot be modified or cancelled once placed.