{"id":2797,"date":"2025-08-27T20:23:35","date_gmt":"2025-08-27T20:23:35","guid":{"rendered":"https:\/\/rosybrown-lobster-958700.hostingersite.com\/?page_id=2797"},"modified":"2025-09-29T16:33:53","modified_gmt":"2025-09-29T16:33:53","slug":"order-shipping-policy","status":"publish","type":"page","link":"https:\/\/meltipopgifts.com\/zh\/order-shipping-policy\/","title":{"rendered":"Order & Shipping Policy\u200b"},"content":{"rendered":"
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Order & Shipping Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shipping Policy<\/h3>

In-Store Pickup (Markham, ON)<\/strong><\/p>

  • Customers may select in-store pickup at our Markham location during business hours.<\/p><\/li>

  • Hours:<\/strong> Mon\u2013Fri, 11:00 a.m.\u20137:00 p.m.<\/p><\/li>

  • Ready time:<\/strong> Orders are usually ready within 1\u20133 business days<\/strong>. We\u2019ll email you when your order is ready for pickup.<\/p><\/li><\/ul>

    Local Delivery (GTA)<\/strong><\/p>

    • GTA Zone 1:<\/strong> Toronto, North York, Markham, Richmond Hill, Vaughan \u2014 $7.00<\/strong>; Free delivery over $79.00 (before tax)<\/strong>.<\/p><\/li>

    • GTA Zone 2:<\/strong> Aurora, Newmarket, Mississauga, Oakville, Etobicoke \u2014 $8.00<\/strong>; Free delivery over $89.00 (before tax)<\/strong>.<\/p><\/li>

    • Delivery window:<\/strong> Orders are usually delivered within 2\u20134 business days<\/strong>.<\/p><\/li>

    • Address issues \/ re-delivery:<\/strong> If an address is incomplete\/incorrect or delivery is refused, re-delivery or address-correction fees<\/strong> may apply and are the customer\u2019s responsibility.<\/p><\/li><\/ul>

      Shipping (Canada & USA)<\/strong><\/p>

      • We currently ship across Canada<\/strong> and the United States<\/strong>.<\/p><\/li>

      • Ontario & other Canadian provinces:<\/strong> $15.00<\/strong>; Free shipping over $140.00 (before tax)<\/strong>.<\/p><\/li>

      • United States:<\/strong> $18.00<\/strong>; Free shipping over $150.00 (before tax)<\/strong>.<\/p><\/li>

      • Oversized items:<\/strong> Shipping costs may increase<\/strong> for oversized items. Any additional charges will appear at checkout or be confirmed with you before shipping.<\/p><\/li>

      • Remote areas surcharge:<\/strong> Carriers may classify certain postal codes as remote<\/strong>. A surcharge may apply; we will contact you for confirmation before shipping.<\/p><\/li>

      • PO Boxes (USA):<\/strong> Some carriers do not<\/strong> deliver to PO Boxes. If applicable, please provide a physical street address.<\/p><\/li><\/ul>

        Processing & Transit Times<\/strong><\/p>

        • Processing time:<\/strong> Orders are typically processed within 2\u20133 business days<\/strong>. Processing may take longer during holidays or promotional periods.<\/p><\/li>

        • Transit time:<\/strong> Delivery times vary by carrier and destination. MeltiPop is not responsible for delays caused by carriers, customs, or circumstances beyond our control.<\/p><\/li><\/ul>

          Lost or Damaged Packages<\/strong><\/p>

          • Once a package has been handed to the carrier, risk of loss passes to the customer.<\/p><\/li>

          • If your order arrives damaged or is marked as delivered but not received, please file a claim with the carrier<\/strong> and contact us\u2014we\u2019ll assist where possible.<\/p><\/li>

          • Signature on delivery:<\/strong> High-value orders may require a signature upon delivery.<\/p><\/li><\/ul>

            Pre-orders & Backorders<\/strong><\/p>

            • Pre-order\/backorder items may ship separately<\/strong> from in-stock items, or ship together based on the latest estimated arrival\u2014whichever you select at checkout or confirm with us.<\/p><\/li><\/ul>

              Currency<\/strong><\/p>

              • All prices are listed in Canadian dollars (CAD)<\/strong> unless otherwise noted.<\/p><\/li>

              • Free shipping\/delivery thresholds are calculated on the merchandise subtotal before tax.<\/strong>.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                Order Policy<\/h3>

                Final Sale<\/strong><\/p>

                • All sales are final<\/strong>. We do not accept returns, exchanges, or refunds, except as described below.<\/p><\/li><\/ul>

                  Defective or Incorrect Items<\/strong><\/p>

                  • If an item has a manufacturing defect<\/strong> or we shipped the wrong product<\/strong>, contact us within 3 days<\/strong> of delivery with your order number and photos. We\u2019ll offer a replacement, store credit, or a refund for the affected item.<\/p><\/li><\/ul>

                    Notification Period<\/strong><\/p>

                    • Any issues must be reported within 3 days<\/strong> of receiving your order. After this period, we cannot accommodate requests for refunds, exchanges, or replacements.<\/p><\/li><\/ul>

                      Fragile\/Sealed Items (e.g., Blind Boxes)<\/strong><\/p>

                      • Blind boxes or sealed items<\/strong> that have been opened\/unsealed<\/strong> are not eligible<\/strong> for return or exchange, unless there is a manufacturing defect.<\/p><\/li><\/ul>

                        Stock Availability<\/strong><\/p>

                        • All products are subject to availability. If an item is out of stock, we will notify you and provide options (substitution, store credit, or cancellation of that item).<\/p><\/li><\/ul>

                          Order Accuracy<\/strong><\/p>

                          • Please review your cart and shipping address carefully before checkout. Orders cannot be modified or cancelled<\/strong> once placed.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                            Order & Shipping Policy Shipping Policy In-Store Pickup (Markham, ON) Customers may select in-store pickup at our Markham location during business hours. Hours: Mon\u2013Fri, 11:00 a.m.\u20137:00 p.m. Ready time: Orders are usually ready within 1\u20133 business days. We\u2019ll email you when your order is ready for pickup. Local Delivery (GTA) GTA Zone 1: Toronto, North […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2797","page","type-page","status-publish","hentry"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"Jack Luo","author_link":"https:\/\/meltipopgifts.com\/zh\/author\/jessicad1234566gmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Order & Shipping Policy Shipping Policy In-Store Pickup (Markham, ON) Customers may select in-store pickup at our Markham location during business hours. Hours: Mon\u2013Fri, 11:00 a.m.\u20137:00 p.m. Ready time: Orders are usually ready within 1\u20133 business days. We\u2019ll email you when your order is ready for pickup. Local Delivery (GTA) GTA Zone 1: Toronto, North…","_links":{"self":[{"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/pages\/2797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/comments?post=2797"}],"version-history":[{"count":29,"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/pages\/2797\/revisions"}],"predecessor-version":[{"id":6105,"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/pages\/2797\/revisions\/6105"}],"wp:attachment":[{"href":"https:\/\/meltipopgifts.com\/zh\/wp-json\/wp\/v2\/media?parent=2797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}